Privacy Policy

PRIVACY POLICY

1. Introduction
   Australian Community Fundraising (ACN 6838088746) and Australian Community Fundraising Partners Ltd (ACN 638238301), collectively referred to as “ACF,” “we,” “us,” or “our,” are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
   By accessing or using our Website (australiancommunityfundraising.com.au) and our Services (including participating in raffles/art unions, registering an account, or becoming a fundraising partner), you agree to the terms of this Privacy Policy.

2. Collection of Personal Information
   We collect personal information that is reasonably necessary for us to provide our Services and to conduct our business functions. The types of personal information we may collect include:

• Identification Information: Name, date of birth.
• Contact Information: Email address, mailing address, telephone number.
• Payment Information: Details required for processing payments (e.g., credit card details, which are processed securely via third-party payment gateways and not stored directly by us).
• Account Information: Username, password, and other details provided when creating an account.
• Communication Data: Records of your correspondence with us (e.g., emails, messages through the ACF Gold App).
• Raffle/Art Union Participation Data: Information related to tickets purchased, winning details, and participation in specific fundraising campaigns.
• Fundraising Partner Information (for causes/schools/clubs): Details about the organisation, contact persons, ABN, and bank account details for fund disbursement.
• Website Usage Data: Information about how you use our Website and Services, including IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This may be collected through cookies and similar technologies (see Section 5).

  How we collect your personal information:

• Directly from you when you:
  • Register for an Account on our Website.
  • Purchase raffle or art union tickets.
  • Communicate with us via email, phone, or the ACF Gold App.
  • Apply to become a fundraising partner/cause.
  • Subscribe to our newsletters or marketing communications.
• From publicly available sources where permitted by law.
• From third parties where necessary for our Services (e.g., payment processors, analytics providers).

3. Use of Personal Information
   We use your personal information for the following purposes:

• To provide and manage our Services:
  • Processing ticket purchases and prize disbursements.
  • Managing your Account and participation in raffles/art unions.
  • Facilitating communication between supporters and fundraising causes via the ACF Gold App (where applicable).
  • Providing support and responding to inquiries.
  • Onboarding and managing fundraising partners (causes, schools, clubs).
• For marketing and communication:
  • Sending you updates about raffles, art unions, and new fundraising opportunities.
  • Promoting ACF and our fundraising partners.
  • Sending newsletters and other promotional materials.
  • You can opt out of marketing communications at any time (see Section 8).
• For internal operations and improvements:
  • Analysing Website usage and performance.
  • Developing and improving our Services, Website, and the ACF Gold App.
  • Conducting internal research, reporting, and business analysis.
• For legal and compliance purposes:
  • Complying with Australian fundraising regulations, permits, and legal obligations.
  • Detecting, investigating, and preventing fraud and other illegal activities.
  • Resolving disputes and enforcing our Terms and Conditions.

4. Disclosure of Personal Information
   We may disclose your personal information to:

• Fundraising Partners (Causes): If you purchase a ticket to support a specific cause, we may share relevant information (e.g., your name, suburb, and ticket purchase) with that cause to enable them to acknowledge your support and for their internal reporting and marketing.
• Service Providers: Third-party service providers who assist us in operating our business and providing our Services, such as:
  • Payment gateway providers (e.g., CommBank).
  • IT service providers (for hosting, maintenance, security).
  • Marketing and advertising agencies.
  • Analytics providers.
  • Cloud storage providers.
• Prize Suppliers/Deliverers: Relevant information may be shared with prize suppliers or delivery services for the purpose of prize fulfillment.
• Regulatory Bodies & Law Enforcement: When required by law or in response to a valid legal request (e.g., for fundraising permit compliance, fraud investigations).
• Professional Advisors: Our legal, accounting, or other professional advisors.
• Successors in Business: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Other Third Parties: With your express consent.

  We take reasonable steps to ensure that third-party recipients of your personal information handle it in accordance with the Privacy Act and the APPs.

5. Cookies and Analytics
   We use “cookies” and similar technologies (e.g., web beacons, pixels) on our Website to enhance your user experience, analyse website traffic, and for marketing purposes.

• What are cookies? Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, understand how you interact with our site, and improve its functionality.
• Types of cookies we use:
  • Essential cookies: Necessary for the Website to function (e.g., to process ticket purchases).
  • Analytical/Performance cookies: Help us understand how visitors interact with the Website by collecting and reporting information anonymously.
  • Functionality cookies: Remember choices you make to provide enhanced, more personal features.
  • Targeting/Advertising cookies: Used to deliver relevant advertisements to you.
• Third-party analytics: We use services like Google Analytics to collect and analyse anonymous traffic data. This information helps us understand user behaviour and improve our Website. You can find more information on how Google uses data at Google’s Privacy & Terms site.
• Managing cookies: Most web browsers allow you to control cookies through their settings. You can usually choose to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Website.

6. Direct Marketing
   We may use your personal information to send you direct marketing communications about our Services, new raffles/art unions, or opportunities that may be of interest to you. This may be via email, SMS, or other electronic means.
   You can opt-out of receiving direct marketing communications from us at any time by:

• Clicking the “unsubscribe” link in any email marketing communication you receive from us.
• Contacting us directly using the details in Section 10.

7. Security of Personal Information
   We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Implementing physical, electronic, and procedural safeguards.
• Using secure servers and encryption for data transmission (SSL/TLS).
• Restricting access to personal information to authorised personnel only.
• Regularly reviewing our security practices.

  While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet.

8. Accessing and Correcting Your Personal Information
   You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or out of date.

   To request access or correction, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe and will generally provide access unless there is a legal reason not to. We may charge a reasonable fee for providing access to your information if it requires significant effort.

9. Making a Complaint
   If you believe that we have breached the Privacy Act or the APPs, or you have any concerns about how we have handled your personal information, please contact our Privacy Officer using the details below.

   We will investigate your complaint and respond to you as quickly as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Online: www.oaic.gov.au
• Phone: 1300 363 992

10. Contact Us
    If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Via the ‘Contact Us’ link on our Website homepage: australiancommunityfundraising.com.au
• By Email: [Insert Privacy Officer Email Address Here]
• By Mail: [Insert Postal Address Here]

11. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.