Help & Support/FAQ

Frequently Asked Questions

Can I get a refund?

As part of the Terms and Conditions  of the ACFP ltd Art Union, no refunds are available after the confirmation box has been ticked and the purchase process completed.

However- Leniency can be granted upon application, only during the grace period of between when the ticket is purchased (Wed to Wed) and the Tuesday midday (12:00hrs) of the following week.

Why is Australian Community Fundraising Partners Ltd (ACFP) NOT registered as a Charity with the ACNC?

ACFP Ltd has previously attempted to gain Charity Status with the ACNC. However, we will not be limited as to which group category we will assist with funding.

We were told to choose only one category, eg: schools and education, or sports, or charities, or community development, or animal welfare, etc.

Our fundraising business model does not limit us as to WHOM we may partner with to assist with their fundraising.

Therefore, ACFP Ltd is able to partner with any Community Group, Sporting Team or Club, School, Charity and Charitable cause, in NSW, without restriction.

What is Australian Community Fundraising?

We’re a licensed fundraising platform (NSW CFN #25547) that helps schools and community causes raise funds through professionally managed raffle and art union draws. We handle all legal compliance, prize management, and ticket distribution, allowing schools and community causes to focus on their community engagement.

How much can our school/community cause earn?

For every $10 ticket sold, your school receives a minimum of $6.50 directly. With our proven system and prize structure, schools can generate significant funding while offering their supporters the chance to win substantial prizes.

How does the ticket distribution work?

Your school/community cause receives a unique “cause page” on our website. Supporters can purchase tickets online, selecting buy now on your page as their chosen cause. All ticket management, distribution, and winner notification is handled through our secure platform.

What are your responsibilities as a participating school/community cause?

Your main focus is promoting the fundraiser to your community. We handle all legal compliance, prize procurement, winner selection, and prize distribution.

What prizes can our supporters win?
We offer multiple prize tiers:
  • Major Art Union Draws featuring $1 Million in GOLD
  • Weekly bonus draws with 1:100 winning odds
  • Gift card prizes ranging from $30 to $100
  • Holiday accommodation vouchers worth up to $1,000
How do we get help if needed?
You’ll receive:
  • Dedicated email support
  • Direct phone assistance
  • Access to online resources
  • Regular updates on draw results and winner notifications
How are winners selected?

Winners are selected using randomdraws.com.au.
randomdraws.com.auâ„¢ is a cloud based third party service in Australia to hold independent draws for trade promotions and chance based competitions.
Each ticket purchased is assigned a unique number in our system. During the draw, randomdraws.com.au generates winning numbers without human intervention, ensuring complete fairness and transparency.
(from randomdraws.com.au site:)
Our random draw system and secure infrastructure is government certified and compliant for all Australian states. This means that you can feel confident that your draw is going to be unbiased and can be trusted by your competition entrants and any potential government auditors. You will receive a certificate of compliance with each draw with all draw and approval details.

When do draws take place?

For the Schools Gold Millionaires Art Union, major draws take place at the end of each school term. Weekly bonus draws occur throughout the promotional period, with specific dates announced on our website and social media channels. Community Raffles and Art Unions may have different timeframes, which will be clearly communicated for each specific Raffle or Art Union.

Can I watch the draw happening?

While physical attendance at draws is not possible due to our online format, we will have the live draw hosted on multiple social media accounts online, as well as publishing draw results immediately on our website and social media channels. A recording of the draw process is made available for transparency.

How will I know if I've won?

Winners are notified on a call on the livestream drawing event.
Notification will also be received via the email address you provided during ticket purchase. We recommend adding @australiancommunityfundraising.com.au to your contacts to ensure our notifications don’t end up in spam folders. 

How quickly will I receive my prize?
  • Gold bullion prizes: ABC BULLION will contact you within 5 business days to arrange delivery or redemption.
  • Gift cards: PREZZEE Online Gift Cards are emailed to winners within 48 hours of the draw.
  • Cash prizes: Direct bank deposits are processed within 3-5 business days.
  • Holiday accommodation vouchers: Emailed within 48 hours of the draw.
What if I want to convert my gold prize to cash?

Gold prizes can be redeemed for cash at the current market rate directly through ABC BULLION, our gold supplier. They will guide you through this process when they contact you after the draw.

Do I need to pay taxes on my winnings?

In Australia, lottery and raffle prizes are generally not considered taxable income. However, we recommend consulting with a tax professional regarding your specific situation, particularly for major prizes.

What happens if a prize is unclaimed?

We make multiple attempts to contact winners using the information provided during ticket purchase. If a prize remains unclaimed after 3 months, we follow the regulations set by the relevant state authority, which may include conducting a redraw or donating the prize value to the cause after 12 months.

Who can purchase tickets?

Tickets can be purchased by anyone 18 years or older with an Australian address. Our current raffles operate under NSW permits, though we plan to expand to other states in the future.

Can I buy tickets for someone else?

Yes, you can purchase tickets as a gift. During checkout, you’ll have the option to enter the recipient’s details for prize notification purposes. However, the person named on the ticket must be 18+ years of age. If a person under the age of 18 is named on a winning ticket, the prize will be released to a parent/legal guardian upon application and verification.

How do I verify my ticket purchase?

Upon purchase, you’ll receive an email confirmation containing your ticket number(s). You can also create and log in to your account on our website to view your ticket purchases. All tickets are processed immediately and distributed via email.

What information do I need to provide to claim a prize?
To claim your prize, you’ll need to verify your identity with:
  • The email address used for ticket purchase
  • Your ticket number(s)
  • Photo ID (for major prizes)
  • Bank account details (for cash prizes)
Can employees or volunteers of the fundraising cause enter the raffle?

Yes, employees and volunteers of the fundraising cause can enter the raffle, unless they are directly involved in conducting the draw. Independent oversight ensures the integrity of all draws.

What permits do you operate under?
Australian Community Fundraising operates under:
  • NSW CFN: 25547
  • Art Union Permit: GOCAU-2515
As we expand to other states, additional permits will be secured and displayed on our website.
How are funds distributed to causes?
For every $10 ticket sold:
  • 65% goes directly to the cause/fundraising organization
  • 10% covers GST
  • 15% contributes to the prize pool (10% for major prizes, 5% for other prizes)
  • 10% covers operational costs (including the 1.1-2.5% transaction fee)
This distribution ensures maximum benefit to community causes while maintaining an attractive prize structure.
What happens if a raffle doesn't sell enough tickets?

Our Art Unions operate on a pro-rata basis, with 15% of all ticket sales allocated to the prize pool. This ensures that prizes are always proportional to ticket sales. For local raffles, we also secure business sponsorships to guarantee prize pools regardless of ticket sales.

How do you protect my personal information?

We take data security seriously. Payment details are processed securely through CBA’s B.POINT merchant service and are not stored on our systems. Personal information is protected by our website security program and is only used for the purposes of conducting the raffle and prize distribution.

VIP Subscription

VIP subscriptions will be available soon.

 

You can subscribe to repeat purchases of your ticket selection and then have one chance to win in the bonus VIP draw for each of your Art Union tickets purchased.

Gift Tickets

Select 'gift ticket' at the checkout to send your selected ticket/s as a gift to friends or family.

Scroll to Top

Who are you fundraising for?

Australian Community Fundraising Pty Ltd is the easiest way to fundraise for your cause!

Every ticket gives you the chance to win awesome prizes,
including $1 Million of GOLD in the Schools Gold Millionaires Art Union and the Community Gold Millionaires Art Union. 

With a minimum of $6.50 from every $10 ticket going directly to the community cause of your choice, all you need to decide is who you will be fundraising for!